customer experience


We had a wonderful time with our Howl-O-Ween Celebration this year! Even though we are in the midst of the pandemic we still wanted to make sure that we celebrated the holiday with our furry friends and their families. Thank you to everyone who participated in the Howl-O-Ween Costume Contest. For our first year we had so many amazing entries that we are going to have a hard time picking the winners. Check back to our website on Wednesday, November 4th to see who the winners were and in the meantime check out our Costume Contest page to see all of the entries that we received. Thank you as well to all of the wonderful members of our Centinela Feed Furry Family that showed up to our Halloween Drive By! We wanted to find a way to celebrate with all of our customers while also making sure that we did it safely. Hopefully everyone had a fun time dressing up for our drive by Trick or Treating and we hope to celebrate with you again next year. Check out some awesome pictures from our festivities on our Halloween Drive By page.


Previous Customer Experience - October
The Cortinas family have been regulars at our store for several years now. Back in mid-April of this year, Mr. Cortinas surprised us by coming in with marching orders from his son, Zayden, to pass on a note he had written to us. When COVID-19 first hit and there was so much uncertainty surrounding all the business closures, Zayden had been worried about how they would be able to get supplies for their cats and had wanted to thank us for staying open. We were all so incredibly touched by his note that, in turn, we surprised him with a gift basket of goodies for his family to share and a note just for him, signed by all our staff. Just like Mrs. Cortinas said, we wish we could have hugged all of you!! Until it is safe to do so, though, we have Zayden’s note posted in our office as a reminder.
Zayden, from all of us here at the West LA Store, thank YOU!!